Guest service is at the heart of every hospitality career. Through DSU’s Greater Zion Hospitality Program, trainees learn to anticipate guest needs, expertly solve problems, and engage with guests to deliver a memorable experience.
The program is a partnership with local industry to improve the knowledge and skills of the workforce in southern Utah and will provide job-specific education for the hospitality and tourism sector of our community. Students who successfully complete the courses will receive industry-recognized certification through the American Hotel & Lodging Educational Institute.
The first program, Guest Service Gold, is an industry certification program provided by the American Hotel & Lodging Educational Institute. Guest Service Gold trains students on seven key elements to strengthen their ability to overcome hospitality challenges and provide excellent service. Students who complete the Guest Service Gold certification can move forward with higher-level certifications which focus on the positions of restaurant server, front desk representative, and guestroom attendant (coming mid-2020).